Continuous-learning work environment: A study with developers in software development organizations

Abstract

In today’s economy of knowledge, knowledge is considered as the most important element in the processes related to products and services in most organizations including software development organizations (SDOs). It is essential for SDOs to create a work environment that supports continuous learning in order to deal with the challenges of the new economy and remain competitive in the market. This study aims to perceive how the work environment in SDOs supports continuous learning in multiple ways. The specific objectives are to understand and describe the characteristics of the SDOs’ work environment which demonstrate the occurrence of continuous learning and to understand how developers apply the resources and structures available in this environment for their learning. Semi-structured interviews were used to collect data from the subjects involved in the software development process. Seven common characteristics were identified in all the participants’ organizations, which are also typical in a work environment conducive to continuous learning: continuous learning as a responsibility and a competitive advantage; emphasis on innovation and competition; an open and error tolerant environment; supporting structures and resources; reward and recognition systems; leader support and peer support. Based on the result, this paper proposes a continuous learning model in software development environments.

https://doi.org/10.34105/j.kmel.2019.11.015