Call for Papers  Knowledge Management & E-Learning (KM&EL) (Indexed by Scopus, ESCI)  Special Issue on  Visualizing User Experience and Stories: From Customer Journeys to Patient Experience Maps  Guest Editors  Prof. Andre W. Kushniruk Professor and Director, School of Health Information Science, University of Victoria, Victoria, Canada Email: andrek@uvic.ca  Prof. Avi Parush Professor, Industrial Engineering and Management, Israel Institute of Technology, Haifa, Israel Email: aparush@technion.ac.il  This special issue of the KM&EL international journal is dedicated to the coverage of advances in depicting, documenting, and visualizing user stories and experiences (using tools such as journey mapping and use case design based on user stories) in a variety of domains, ranging from business and education to medicine and healthcare. In recent years, user story mapping and visualizations of user experience have become important tools for understanding complex processes in the real world. These range from graphical methods and approaches for characterizing and charting how customers decide on purchasing and using commercial products, to ways of mapping the experience of patients as they move through the health system in response to their journey through a personal healthcare crisis, for example, from diagnosis of a disease (such as cancer) through to treatment and discharge from a hospital. The approaches allow for in-depth understanding of the decisions, tasks, processes and problems encountered in real-life complex activities as they occur over time. The objectives of mapping out how users of systems or products move through the phases of carrying out tasks are multi-fold. Such analysis can point out areas where problems and bottlenecks are occurring in a process (such as in medical care) that need to be rectified. In addition, such analysis can provide strategic insight into where there are opportunities for improving key processes, for example integrating technology or automation in novel ways, and for envisaging new ways of designing and reengineering technical solutions that solve problems in domains ranging from education to healthcare. The approaches can also be applied to documenting the processes that take place during training and education in order to improve the effectiveness of educational interventions, both face-to-face and online.  In this call we invite papers that describe advances and innovations in use of methods emerging from the general area of user journey mapping and applied user stories for improving domains where understanding complex processes from the user perspective is essential. These approaches have the potential to lead to key insights into reengineering those complex processes in ways that are effective, efficient and enjoyable in terms of the users of those services or products.  The topics of interest include, but are not limited to: Â
 This issue is designed to elicit both theoretical and applied papers that describe efforts to improve our understanding of the user experience in a variety of domains, including complex areas such as healthcare. We are particularly interested in how these approaches can be used to help in the design and redesign of critical processes.  Important Dates   Deadline for Submission: September 15, 2020 Notification of acceptance: October 31, 2020 Scheduled publication: December 2020 (Vol. 12. No. 4)  Submission Instructions  Electronic submission by email to Guest Editor is required (andrek@uvic.ca)  Papers must not have been published, accepted for publication, or presently be under consideration for publication elsewhere. A standard double-blind review process will be used for selecting papers to be published in this special issue. Authors should follow the instructions outlined in the KM&EL Website (see URLhttp://www.kmel-journal.org/ojs/index.php/online-publication/about/submissions#onlineSubmissions)  For more information about the KM&EL, please visit the web site: http://www.kmel-journal.org/ojs/index.php/online-publication  |
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Laboratory for Knowledge Management & E-Learning, The University of Hong Kong